Terms & Conditions

BOOKING PROCEDURES

Garda Holiday and Travel Club CLG – TA0354
Registered Office: 6th Floor, Phibsborough Tower, Phibsborough, Dublin 7

Terms Referring to us: ‘our’ ‘us’ ‘we’
Terms referring to you: ‘you’ ‘your’

Our Capacity in Your Booking

We act only as an agent or a sub-agent in respect of all bookings made on your behalf including but not limited to flights, hotels and transfers (Travel Service). When making your booking, our service is only to arrange for you to enter into a contract with the individual provider of the Travel Service(Service Provider) and to agree to payment terms between you and that Service Provider. We act as an agent of the Service Provider except where we state to the contrary in these terms and conditions. The Service Provider will either be the principal supplier of the Travel Service and therefore the party supplying the Travel Service to you, or the agent of the principle. When the Service Provider is acting as an agent, its role will be to enter into a contract with the principal supplier of the Travel Service. The terms and conditions of the Service Provider will also apply to your booking.
Your Booking through us is subject to these terms and conditions and the specific booking conditions of the relevant Service Provider you have chosen to contract with. A list of these booking conditions can be found on the relevant Service Providers website. You must read these carefully before booking with us.

By booking with us you agree that:

1. All passenger details on the booking are full and accurate. Please ensure that names are exactly as stated in the relevant passport
2. You have read all the terms and conditions and agree to be bound by them and any applicable Service Providers booking conditions.
3. You have read our privacy policy and confirm that you will provide our privacy policy to each named person on the booking.
4. When making a booking, you are over 18 years of age, and where placing an order for services with age restrictions, you declare that you and members of your party are of the appropriate age to purchase these services.

Package Holidays

Some of the arrangements which we help you organise amount to ‘Packages’, as this term is defined in Directive (EU) 2015/2302 (The Travel Package Directive). In general, a package will exist if you are resident within the EEA and you book a combination of at least two of the following Travel Services in a single booking with us, for an inclusive price, where the arrangement covers a period of more than 24 hours or includes overnight accommodation: (a) transport (b) accommodation (c) hire of motor vehicles or (d) other tourist services. Package holidays are protected under the Tour Operators own CAR Licence. We act as agents for licensed Tour Operators.
If you buy a combination which includes ‘other tourist services’ and only one of (a) (b) or (c) above, then this will only be a package if the ‘other tourist service’:
• Are not intrinsic to (a) (b) or (c)
• Are not purchased after the start of the performance of (a) (b) or (c) above
• Either account for a significant proportion of the value of the package ( at least 25% of the value of the package), or otherwise represent an essential feature of the package.

Dynamic Packaging

Flight and hotel arrangements generally offer much greater flexibility than Package Holidays. Accommodation, Car Hire, Transfers, Theme Park tickets and Insurance can be added to Ferries and Flights as required. Each booking is a separate and distinct booking and our bookings, even though linked to the same dates of travel do not constitute a package holiday. All bookings are purchased individually at their own individual price. The total price for several bookings is the sum of the price charged for each individual booking. We act as an agent or sub agent for the suppliers of these individual bookings. In making these bookings through us you agree to the terms and conditions of these various suppliers which can be found on their websites.

Flights

When booking a flight, we will act as your booking agent on criteria specified by you. In relation to such bookings, you appoint us to source those flights on your behalf and you are our principal. We will arrange for you to enter into a contract directly with the airline concerned, and with us, on these terms. You will be subject to the airlines terms and conditions which you must refer to on the airlines website. You are advised to read these carefully prior to requesting us to book your flight. By making a booking for which we are acting as your agent, you specifically agree to the terms and conditions of this clause. Except where the flight forms part of a package, we accept no liability in relation to any contract you enter into with the airline, or their acts or omissions, or for the flight service itself.
The airline may provide a booking confirmation directly to you by e-mail and in such cases we will be unable to access or alter your booking. As such, any amendments to your booking must be made by you, directly with them, except where we state otherwise in these terms and conditions. We will issue a confirmation invoice that details our charges for use of this booking service (if any).
Monies paid to us for such flight services are held by us on your behalf until they are paid to the airline in question. Please note that payment by you to us does not constitute payment to the airline until we make that payment on your behalf, but if we collect monies from the airline on your behalf, their liability to pay that money to you is discharged.
Flying times in your itinerary are subject to change. We have no control over any changes made by the airline to your departure/arrival times. If flights are cancelled/delayed due to disruption you must contact the airline directly to reschedule. It is always advisable to check flight schedules 48 hours prior to departure.
Please note that many airlines will operate a Code Share agreement with their commercial partners. This means that a flight can be operated on one carrier’s behalf by a partner airline. This is common practice. The code share agreement may result in your flight, or a portion of your flight, being carried out by a partner airline.
We have no control over seat allocation with any airline that you book with through us. If you wish to sit is a specific seat you will need to pre book and pay for this seat in advance. If you do not do this you may be able to request the specific seat at the airport when you are checking in. We cannot guarantee any requests.

Charter Flights

When you book your charter flight through us, we act as agent for the charter flight provider. The contract is between you and the charter flight provider based upon their terms and conditions. In all other cases we act as an agent for the relevant Service Provider in booking your flight service(s)
Operating Carrier Information
In accordance with EU directive (EC) no. 2111/2005, Article 9, we are required to bring to your attention the existence of a ‘Community list’ which contains details of air carriers that are subject to an operation ban within the EU Community. The Community list is availavble for inspection at http://ec.europa.eu/transportmodes/air/safety/air-ban/index_en.htm. In accordance with EU directive we are required to advise you of the operating carrier(s)( or, if the operating carrier (s) is not known, the likely carrier(s)that will operate your flight(s) at the time of booking. Where we are only able to inform you of the likely carrier(s)at the time of booking, we will inform you of the identity of the operating carrier(s) as soon as we become aware of this. Any change to the operating carrier(s)after your booking has been confirmed will be notified to you as soon as possible. Any change in the identity of the airline, flight timings and/or aircraft type will not entitle you to cancel or change to other flight arrangements without paying charges, except where specified.
Flight tomes can change for a number of different reasons. You should always look to reconfirm your flights 48 hours prior to departure to ensure that no changes to your flight schedule has occurred.

Special Requests

Special requests must be advised at the time of booking. All requests are forwarded to the relevant supplier. These requests cannot be guaranteed.

Passports, Visas and Healthcare

We can provide general information about the passport , visa and health requirements for your trip upon request. Your specific passport and visa requirements and other immigration requirements are your own responsibility. You should confirm these with the relevant Embassies and/or Consulates. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements. Most countries now require passports to be valid for at least six months after your return date.
You should check with your doctor for specific health circumstances. For European holidays you can obtain an European HEALTH Insurance Card (EHIC) to receive healthcare should it become necessary during your visit to an EEA. You can obtain an EHIC online at www.ehic.ie .

Prices and Pricing Errors

We endeavour to ensure that all pricing and other information on the website, emails and amended documentation is accurate. However it is always possible that despite our best efforts there may be times when obvious errors occur such as the price or some other detail displayed being incorrect. We and each Service Provider reserve the right to amend prices at any time prior to confirmation. We will normally check prices before confirming your booking so that, where the booking’s correct price at your booking date is less than our stated price at your booking date, we will charge the lower amount. If the bookings correct price at your booking date is higher than the price stated to you we will advise you and await your instructions before we confirm your booking.
If we confirm and process your booking where a pricing or other error is obvious and could reasonably have been recognised by you as a mistake, we may terminate the contract and refund you any sums you have paid us.
In relation to Package bookings, we may change the price of your Package after we have issued our booking confirmation in order to pass on to you changes in: (1) the price of the carriage of passengers resulting from the cost of fuel or other power sources (2) the level of taxes or fees on the Travel Services included in your booking imposed by third parties other than the Service Providers, including tourist taxes, landing taxes or embarkation or disembarkation fees at ports and airports or (3) the exchange rates relevant to the Package. We will only be able to change the price on this way if we notify you of any price increase at least 20 days before the start of your Package, together with a calculation and an explanation for this change.

Deposits and Payments

Unless otherwise stated all deposits are non- refundable. You will be required to pay a deposit or make a full payment for your booking at the time of booking. Where you only pay a deposit you must pay the full balance normally 10 weeks prior to departure. If the full payment is not received by the balance due date, we will notify the principal who may cancel your booking and charge cancellation fees set out in their terms and conditions.

Data Protection

The information (including personal information such as special needs, dietary or religious requirements) which you provide to us will be passed on to the relevant suppliers of your travel arrangements, such as public authorities, customs or immigration if required by them, or as required by law. Your information may be passed on to security or credit checking companies. Under US law and in accordance with an international agreement between the EU and the US Department of Homeland Security (DHS)will receive certain travel and reservation data (PNR) about passengers flying between the EU and the US. DHS has undertaken that it uses this information primarily for the purposes of preventing terrorism and other transnational serious crimes and for checking against lists of passengers raising aviation security concerns. The PNR will be retained for at least three years and six months and may be shared with other authorities. Further information can be obtained from us by your airline. In addition to the US, a number of other countries, including Japan, require that this information will be provided to its customers and Boarder Protection Authorities for the purpose of preventing and combating terrorism and other transnational crimes. If you travel outside the European Economic Area controls on data protection may not be as strong as the legal requirements in this country. If we cannot pass this information to the relevant suppliers whether in the EEA or not, we may be unable to proceed with your booking. In making this booking you consent to this information being passed on to the relevant persons.

Security

We are government licensed and bonded as a Travel Agent TA0354. In the unlikely event of the Garda Holiday and Travel Club ceasing trading any travel/gift vouchers that have not been redeemed are not refundable from our bond and it is recommended that you pay for the vouchers by credit card where possible.

Cancellation and Amendment

Because of the ever changing nature of airfare structures and the increasing availability of instant purchase air fares most of the flights which we sell must be paid for in full at the time of booking. Most airlines are non- refundable. A cancellation or amendment shall only be effective upon receipt of same in writing from you and may be subject to cancellation/amendment charges. Many tour operators and cruise line companies charge 100% cancellation charge within 10 weeks of the departure date.

Delivery of Documents

All documents will be sent to you by ordinary post and/or email. Once documents leave our office we will not be responsible for their loss unless it was due to our negligence. If tickets or other documents need to be reissued all costs must be paid by you. You can ask for delivery by other means which will incur an additional charge details of which are available upon request. Alternatively you can collect your travel documents from our office.

Complaints

If you experience problems in resort you must bring this to the attention of the relevant accommodation immediately in order to try and solve the problem there and then. If you do not alert the relevant accommodation to the problems experienced they are not afforded the opportunity to resolve the matter. Please carefully read your travel documentation regarding the supplier’s complaints procedures as each supplier with have their own procedure to follow. There will be emergency numbers to call both in and out of office hours. It is very important to follow the procedures outlined as failure to do so could impact your complaint when you return.
On your return from holiday should your complaint not have been resolved in resort please submit your complaint in writing to the manager of the club with 28 days.